Privacy Policy

This privacy policy explains how we may collect information from you via our website and how that information may be used subsequently. The purpose of this document is to inform you of the policies that have been put in place to protect your interests in this respect. By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you must not use our website. This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites. Triaena Tours & Congress S.A., its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to. We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.

Personal Information-Handling
We will process all the data we collect and hold in accordance with applicable law. As further explained in this policy statement, we will ensure the quality and security of your data and we will fully respect your rights, interests and fundamental freedoms with regard to your data.

Legitimate Use
We will only collect, record, process and store data which is needed to book your holiday and fulfill our contractual obligations towards our clients, our partners, and agents; to ensure the booking of your holiday, ancillary requirements or to comply with legal requirements. We may disclose to any other company or companies, and to third parties authorized by us, such information as may be necessary to provide you with holiday and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes.

Collection of Information
In order to organize & provide the travel service(s) that you want, we need to know your requirements. We find these out by asking you to fill the corresponding request forms provided on our website, by reading your comments and by looking at which are the most popular areas of our site.

Collection and Handling of Personal Information
We will only collect personal information from you (such as name, address, telephone number, email address, credit card or banking information etc) which you have provided voluntarily to us either by completing registration and booking form or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it. We will only use this data for the purposes you have expressly authorized or as set out in this privacy policy and will never pass it to third parties without your consent. Please note that certain customs and immigration authorities will require access to passenger information by airlines.

We will hold your details on file and may, from time to time, contact you either by brochure or direct mail with information on products or services offered by Triaena Tours & Congress S.A.. If you do not wish your information to be treated in this way, please send us an e-mail at the following e-mail address and our team will remove you from our mailing list.
Collection of Other Information

In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site. The collection of information may involve the use of cookies and web beacons. The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location. uses all features of Google Analytics for Display Advertisers. We use remarketing with Google AdWords and Analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to websites that have the Google Display Network implemented. use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on visitor’s past visits to our website.

We take our users’ privacy very seriously. When creating remarketing lists, we don’t use any sensitive information such as financial status, sexual orientation, and other sensitive categories.
Visitors can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

Use of Your Information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our holiday information and ancillary services and for our internal business purposes.

Sharing Information
Triaena Tours & Congress S.A., its employees, fully respect & your privacy & we pledge that your personal information will never be used for marketing purposes, or be shared to third parties

Monitoring Procedure
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy.

Security of Information
We will employ effective procedures and safeguards to ensure that the data we hold on you is adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in the data we hold, we will correct and, where appropriate, delete incorrect data. Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed of in a secure manner.

We will only provide access to data on you to those of our employees, agents or partners, who need such access in order to carry out any necessary processing. We have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media. We expect the same high standards of security and confidentiality of any agents or sub-contractors we employ to process data for us. No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However we use our reasonable endeavors to protect the security of your personal information from unauthorized access or use. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website. We will maintain records relating to your use of this web site for information and transactional purposes on-line (including information about you provided by yourself or by third parties). We shall be entitled to process those data for the purpose of providing your requirements, requests and to keep you informed of further products from us, which may be of interest (unless you e-mail us & asking to exclude you from such offers o. (In case that you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.)
We will not send you e-mails that you do not want, but we cannot guarantee that third parties to whom your details are sent will not do so. If at any time you feel that we have not adhered to these principles, please either notify us by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly. Triaena Tours & Congress S.A. is at your disposal for any potential clarifications, further questions or comments about privacy.

Information to You
When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we collect the data. If we have obtained data on you other than directly from you, we will inform you of this as soon as practicable after we have entered the data in our files or computers (unless you were already aware of the fact). We may also record or monitor telephone calls, without notification, for staff training and quality control purposes.

Special Restrictions on the Use of Sensitive Data
When we do collect such data, it will be limited to data which are:
- required to be kept by law
- clearly and strictly necessary to fulfill a contract between you and us in order to book your holiday and make the necessary travel arrangements.

Changing or Accessing Your Information
Should your personal information change (e.g. your alternative address), or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please contact: Triaena Tours & Congress S.A.
E-mail: including full details of your request.

Your Rights
You have the right to require us to cease the communication of advertising or marketing material to you, and we will ensure that your request is complied with. You have the right to see all the data we hold on you. Should you wish to have access to all or a particular part of your data, please contact us at the address above. The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days from the date of such request for access. Where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days after receiving your request to amend our records.



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